Questions and answers

You can start a laser tag business from a minimum investment of $4,000. We have put together equipment sets sized for different clubs and budgets.

For a figure that fits your plan, ask us for a commercial offer with your format and player count.

It can be, when location, marketing, pricing and game quality are well run. Payback typically falls between 6 and 18 months, depending on format, city, booking load and running costs.

We do not promise a fixed return: profitability depends on your business plan.

Payback is commonly quoted at 6 to 18 months. Clubs with strong marketing and a fixed venue can get there faster; mobile and seasonal formats vary more. A 16–20 player set is a common choice for a fuller commercial start.

Most new operators start with 10 to 12 player sets. That covers small groups, birthday parties, school events and the first corporate bookings.

If you expect high-volume games, large groups or a fixed arena, plan for 16 to 20 player sets or more.

For a mobile business, 10 to 12 sets is a practical start: you test demand, learn the scenarios, build your event routine and expand later.

A permanent venue with frequent bookings usually needs a larger set plus spare equipment.

Yes, and many operators do exactly that. Start with a set that covers your first events, then add taggers, hit sensors and scenario devices as bookings grow.

The key is choosing a generation and configuration that are easy to expand.

Venue type, rent, marketing, staff, pricing, equipment reliability, scenario variety, the mix of corporate and birthday bookings, seasonality and local competition.

We help you match the equipment to your format; day-to-day execution drives the results.

Mobile events, fixed indoor or outdoor venues, arena operation, equipment rental, corporate events, seasonal outdoor business, and laser tag inside an existing entertainment centre. Tell us your format and we will recommend the equipment.

Laser tag you take to your customers. The equipment has to be easy to carry, quick to set up and reliable on any site. A typical mobile set has Phoenix or similar taggers, hit sensors, chargers and a few scenario devices.

For commercial events, add transport cases, spare headbands, extra chargers and at least one reserve tagger.

A permanent site with regular sessions. Choose a set with spare capacity and enough devices for varied scenarios. Besides taggers and hit sensors, consider:

• digital flags or control points
• first aid kits and ammo / med kits
• bases and other scenario devices
• spare chargers
• reserve player sets for busy days

Games in forest areas, prepared fields or mobile sites. The equipment must be dependable outdoors, and scenarios and safety boundaries matter. Many operators combine outdoor mobile events with a fixed indoor arena.

Yes. Laser tag fits trampoline parks, family centres, camps and event spaces. You need room for play, storage, charging and a smooth staff routine. We can size a set for your foot traffic and session length.

Yes. Mobile and outdoor operators often focus on the warm months, while fixed indoor venues run all year. Seasonal models work when marketing and equipment storage are planned ahead.

Many beginners go mobile with 10–12 sets to test demand with lower fixed costs. If you already have a venue and steady footfall, a fixed format can make sense. Contact us for a recommendation for your format.

A set built for regular commercial use: taggers, hit sensors, chargers and game devices for scenarios. The exact configuration depends on your format.

A mobile operator can start smaller; a fixed venue usually benefits from more player sets, spares and scenario devices from day one.

10 to 12 player sets is the usual start: enough for small groups, birthdays, school events and first corporate bookings. For high-volume games, large groups or a fixed arena, look at 16 to 20 sets or more.

Equipment that travels well, sets up fast and works anywhere: typically Phoenix or similar taggers, hit sensors, chargers and a few scenario devices. Add transport cases, spare headbands, extra chargers and at least one reserve tagger for paid events.

A set with spare capacity and enough devices for varied games. Besides taggers and hit sensors, consider:

• digital flags or control points
• first aid kits and ammo / med kits
• bases and scenario devices
• spare chargers
• reserve player sets for peak days

For business use, yes. Commercial sets work hard and often; reserve taggers, headbands, chargers and basic consumables keep you from cancelling or shortening games.

For simple team games, taggers, hit sensors and chargers are enough. For more engaging paid games, add scenario devices:

• first aid kits
• digital flags
• battle bases
• control points
• ammo boxes and other scenario devices

Yes. You are not limited to standard sets: we select equipment for your format, player count, venue and budget. A family set might be a few taggers and headbands; a business set usually adds chargers, spares, game devices and accessories for different scenarios.

v.11 ALPHATAG is often the most future-ready choice: advanced management, modern game formats and easy expansion. If you want online scoring with a strong balance of features and price, v.10 X-GEN Wi-Fi is well worth a look.

The right choice depends on your venue, software needs, player count and budget. See the comparison of generations.

They differ in setup options, control methods, scoring, scenario support, wireless functions and overall technology level. For simple games v.9 Smart RGB can be enough; for business use, online scoring and advanced scenarios, v.10 X-GEN Wi-Fi or v.11 ALPHATAG fit better.

v.10 X-GEN Wi-Fi is a strong choice for commercial projects, mobile laser tag, clubs and regular operation. It supports online scoring and gives you flexibility to run games with statistics and advanced settings.

When you want the most advanced experience: modern management, extended statistics, flexible game control and a more digital game format. It suits clubs, tournaments, sports events and projects where technology and scalability matter.

v.10 X-GEN Wi-Fi and v.11 ALPHATAG both support online statistics and flexible game control. v.9 Smart RGB suits simpler formats without advanced digital scoring.

Tournaments need accurate hit registration, stable operation, quick setup and reliable scoring. v.10 X-GEN Wi-Fi and v.11 ALPHATAG are usually the better fit for sports-style formats and organised events.

Upgrade options depend on the model, generation and condition of your equipment. Tell us what you have and we will tell you which modernisation options are open to you. See also Trade-in.

Not for private games. For a business, a prepared venue makes games safer, more immersive and easier to run: cover, obstacles, scenario points, digital flags and other game elements.

Indoors, outdoors, in forest areas, arenas, sports halls, event venues, camps, private yards or prepared fields. The organiser makes the area safe and marks the boundaries before the game.

Yes, it is the usual setting for mobile operators and forest arenas. Mark the boundaries, remove hazards and have a plan for bad weather.

A safe playing area, reception, equipment storage, a charging space, scenario props, a clear staff routine and, often, spare sets for peak bookings.

It depends on player count and scenario type. Small groups need less space; 16–20 players benefit from a larger field with cover and scenario points. We can advise based on your set size.

Inflatable bunkers, natural cover, barricades and scenario devices such as flags and bases. Cover must be safe, stable and suited to your format and age groups. See inflatable shelters and game playgrounds.

Yes. We help you choose the equipment and give practical advice for launching: which set, which game devices, and how to build the order around your venue, event format and growth plans.

With the right game devices you can run:

• team battle
• capture the flag
• control point
• base assault
• escort missions
• free-for-all
• story missions
• tournaments and sports-style formats

Team battle, capture the flag, control point and objective-based missions. Clear rules, timed rounds and visible scoring keep everyone engaged.

Simple team games, short rounds and easy objectives. Add first aid kits or flags once players are ready for more variety.

A digital flag drives capture-and-control games: it gives teams a clear objective, makes play more tactical and adds variety beyond a plain team battle. It works for clubs, tournaments, corporate events and sports-style games.

Yes. Prepare clear rules, scenarios, a safe venue, refereeing, spare equipment and a reliable way to record results.

10 to 12 taggers, a hit sensor for every player, chargers and a safe playing area. For more varied games, add first aid kits, bases, digital flags and other scenario devices.

An expanded set, a larger venue, good organisation, spare devices and at least one instructor or game marshal. For business use we also recommend reserve player sets and scenario devices.

For paid sessions, birthdays and large groups, an instructor makes games safer and smoother. Experienced teams can run simple formats with fewer staff: match staffing to group size and scenario complexity.

Small mobile teams can run with 1–2 people. Fixed venues with back-to-back sessions often need reception, instructors and technical support. Scale staff with your daily session count.

Basic setup needs no special technical knowledge. After reading the manual you can switch the equipment on, choose basic parameters and run a simple game.

Advanced settings, scoring, firmware updates and complex scenarios use our software or the tools recommended for your generation.

Use the supplied or recommended chargers and follow the instructions. Never use unsuitable chargers, damaged cables or unsafe charging spots. For commercial sets, set up a fixed charging routine so everything is ready before each event.

After delivery:

• check the package contents
• charge the taggers and hit sensors
• read the manual
• switch the equipment on
• run a test game
• check hit registration, sound, indication and scenario devices

Stagger session times, keep a charging rotation, have spare sets ready and use simple scenario resets. Fixed venues benefit from dedicated preparation zones.

For a commercial set, consider:

• extra chargers
• spare headbands or vests
• transport cases or bags
• scenario devices
• service parts or consumables where available
• reserve taggers for busy events

Yes. For a large order, a new club or a specific project, request an offer. Tell us about your venue, player count, business format and target budget so we can prepare a relevant configuration.

Yes. You are not limited to standard sets: we select equipment for your format, player count, venue and budget. A family set may be a few taggers and headbands; a business set usually adds chargers, spares, game devices and accessories for different scenarios.

Yes. Business customers can ask for an invoice or pro forma invoice once the set configuration is agreed. Our sales team prepares the payment documents under the current order conditions.

Depending on the customer type, destination and order conditions: invoice, pro forma invoice, commercial invoice, packing list, warranty documents, product passport, manuals and other supporting materials.

Confirm the exact document package with your sales manager before ordering, especially for international shipments and customs.

For business orders, supporting documents can usually be provided according to the order type and payment method: invoices, shipping documents, warranty papers and other transaction documents. Confirm the list before payment, especially for cross-border orders.

Usually once the set configuration and payment terms are confirmed. Items in stock can shorten the overall preparation time; the exact process depends on the order and current availability.

If the order has not yet entered production, assembly or shipping preparation, changes may still be possible: contact your sales manager as early as you can. Once equipment is prepared, produced or shipped, changes may be limited.

When the order is ready, we pack it and hand it to the agreed carrier or logistics partner, and you receive shipment details and tracking where available.

Customs clearance, import duties and local taxes depend on the destination country and are handled under the agreed delivery terms.

It depends on the destination, shipping method, carrier, customs procedures and local delivery conditions. For international orders our sales team gives you the available options and estimated transit time before shipment.

Yes, just ask. For large or customised orders, confirm the expected timeline with the sales team in writing.

Often, depending on the order and logistics. Discuss pickup, courier collection or freight-forwarder requirements with the sales team before payment.

Usually a commercial invoice, packing list and product documents; exact requirements depend on the destination country. Confirm the document package with sales before shipment.

Inspect the outer packaging, count the packages and look for visible damage. If anything is damaged, record it with the carrier where possible, take photos and contact us as soon as you can.

Keep the packaging, take clear photos and contact our support or your sales manager. We will advise the next steps and may ask for details for the carrier or the service process.

Every piece of equipment has a 12-month warranty from the date of purchase, covering manufacturing defects. Consumers in the EU / EEA also have the two-year legal guarantee. Business buyers get the terms stated in their order confirmation. See Warranty.

Faults caused by manufacturing defects, within the warranty period, when the equipment was used according to the instructions.

Damage from misuse, impacts, moisture, unauthorised repair, incorrect charging or breaking the operating rules may not be a warranty case.

Through our service process. The procedure, service location, shipping and timing depend on the case, your location and current service terms. Technical support gives you instructions after the first diagnosis. See Service and support.

Our technical support or your sales manager. A specialist helps with the first diagnosis and tells you whether the problem can be solved remotely or the equipment needs service.

Yes. Contact technical support: specialists help you check the equipment, understand the basic parameters and get ready for your first game.

Yes. Separate parts and consumables are available for many models; the list depends on model, generation and stock. Confirm the options with sales or technical support, or browse electronic spare parts.

• follow the charging rules
• avoid strong impacts and drops
• store equipment somewhere dry
• transport it in protective packaging
• do not open electronic components unless support tells you to
• check fasteners, wires and connectors regularly
• use the equipment only for its intended purpose

Yes: add taggers, headbands, vests, chargers, game devices and accessories.

Yes, while the model is available. Before expanding an existing set, confirm availability and compatibility with your manager.

Yes. First aid kits, bases, digital flags and other game devices can join an existing set when they are compatible with your generation and configuration.

Upgrade options depend on the model, generation and condition. Describe your current set and we will tell you which modernisation options are available. See Trade-in.

A 16 to 20 player set is worth it if you plan to:

• work with corporate clients
• run children’s parties for larger groups
• open a fixed venue
• organise tournaments or sports-style games
• serve several groups back to back
• keep spares for busy days

Bundle scenarios, add-ons and longer sessions; sell corporate and party packages and photo or video extras. Equipment that supports varied scenarios helps justify premium pricing.

After you buy, you can come to us for advice on setup, operation, maintenance and service, and for help choosing what to add next.

Combine local SEO, reviews and social proof, school partnerships, birthday packages and corporate outreach. Strong photos and video of your arena and clear pricing pages help visitors book.

It varies by city. Birthdays often bring volume; corporate events bring higher revenue per event; schools and camps fill weekdays. Track your mix and market to your strongest segments.

Target event planners, schools, festivals and HR teams. Show how fast you set up, the group sizes you serve and sample scenarios. Demos and referral deals speed up bookings.

Timed team-building packages, branded briefings, tournament formats and add-ons such as catering partners and photos. Clear per-person pricing and a minimum group size make selling easier.

Rotate scenarios, run leagues or tournaments, offer loyalty discounts and follow up after events. Scenario devices and online scoring give players reasons to come back.

Promotional materials may be available on request. Tell your manager what kind of support you need for your venue or event project.

We give general recommendations for launching and growing a laser tag project. The level of support depends on your equipment set, the cooperation format and current conditions.

A safe, tactical team game: players hit opponents with infrared pulses from taggers, and sensors on headbands or vests register the hits.

1. Find a laser tag club and book a game.
2. Arrive and collect your equipment.
3. Practise shooting with the instructor.
4. Listen to the game briefing.
5. Play with friends and go for the win.
6. Tell everyone how good it was.

No training needed. On your first visit an instructor explains the rules; just come in a good mood and enjoy the game.

These basics may not guarantee victory, but they will keep you in the game past the first minutes:

1. Check your field of fire. With no enemy around, clear anything that stops you aiming comfortably.
2. Remember the hit sensors on your headband: keep your head down, look around quickly, take cover just as quickly.
3. Reload in time and keep track of your rounds.
4. Keep moving: change position and think ahead.
5. Talk to your teammates and work together.

Outdoor laser tag usually costs $10–30 per person per hour. The price depends on whether you rent equipment or bring your own tagger.

A club game lasts at least 15 minutes, and large-scale games can run for up to 3 days.

Two is the minimum, but teams of five or six are typical. No team? Clubs run open games: come alone and play in a team made up of whoever turns up.

Six is a good age to start, and there is practically no upper limit. We make a range of taggers for young players, so adults and children can play on the same field.

Yes. Our equipment is certified and sold worldwide, and our game sets work in any environment. See Certificates.

No. It uses infrared, the same technology as a TV remote control, which you point around every day.

Yes. Our equipment has been thoroughly tested and is used in games around the world; the technology is safe for children and adults alike.

It is a game for all ages and a great family game. On the field, age does not decide who wins: teamwork does.

Comfortable clothes or a uniform you do not mind getting dirty, ideally in a thick fabric. Combat or hiking boots are the best footwear.

Dress for the season. Military camouflage helps you blend in; for winter games on rough ground, white camouflage cloaks work well.

Thick, loose clothes that make moving easy and that you do not mind getting dirty, plus durable, comfortable sneakers.

The tagger emits infrared pulses; hit sensors on the headband or vest detect them. Games can also use control points, digital flags, mines and first aid kits.

Pressing the trigger sends a safe, invisible infrared beam at your opponent; sensors on their headband or vest register the hit.

Over Wi-Fi: the game equipment sends its statistics online to a router and on to a PC. After the game you can create a PDF with the statistics or upload it to Facebook.

They carry hit sensors that detect incoming shots. When hit, the vest vibrates, the sensors light up and it beeps. All hits are processed electronically, with no effect on the player’s health.

1. AK-12 Predator: ergonomic, durable and light; a rental classic.
2. Phoenix submachine gun: OLED display, vibration feedback and quality sound; great for rental clubs.
3. Hornet: the first game pistol designed specifically for laser tag, with bolt reloading and Parallax optics.

1. Phoenix submachine gun: compact, with an OLED display and vibration feedback; well suited to young players.
2. Hornet pistol: lightweight, with a comfortable grip and Parallax optics; ideal for children.

Our outdoor equipment uses no laser. It uses safe, invisible infrared, tested for years by thousands of clubs around the world.

Our equipment uses no laser marks. A safe LED light shows where a shot lands and cannot harm your eyes; the optical system is certified to international safety standards.

Pulse simulators for tactical training appeared in the early 1960s, and a laser-based shooting training system was developed in the USSR in 1973. The commercial game began in 1977, when George Carter III watched "Star Wars" and invented "Photon". Modern laser tag builds on decades of innovation since.

Tactical, or sports, laser tag is a young discipline: tournaments on fields of inflatable figures, played with certified equipment on purpose-built playgrounds, usually by well-drilled teams. See game playgrounds.

Yes. Our equipment carries an EU declaration of conformity, and the infrared emitter used in our optics has an eye-safety certificate: the infrared "shot" is safe for the eyes.

View and download the documents on Certificates.

The key point: the shot illumination is not the infrared pulse, so you cannot zero the weapon by the light alone.

The illumination comes from 8 LEDs placed at equal distances around the centre of the board, with the infrared LED in the middle. Infrared is invisible, so the LEDs show a bright cross on the target with the infrared pulse at its centre: beginners see where they aim.

For accurate zeroing, shoot at a dedicated target or a hit sensor.

With the standard optical tube, the "infrared bullet" covers 50 cm at 50 m. In daylight the sensors are less sensitive and the area shrinks to 30–40 cm; shaded sensors can pick up the beam within a 0.5 m radius, so treat 50 cm as a guide.

Optical tubes differ by weapon group, and the advanced Prism optics introduced in 2015 increased accuracy and range further.

Up to 610 m in daylight. The headband sensors are TSOP34856 photo detectors: highly sensitive and able to tell infrared from sunlight. The more sun falls on the sensors, the harder it is for them to detect the infrared signal, so effective range is longer in shade than in bright sun.

The headband sensors vibrate, the weapon speaker says "I’m injured" and you cannot shoot for a short time. You feel it, see it (LED indication) and hear it.

Covering sensors is against outdoor laser tag rules: a sensor covered by a hand cannot detect infrared. A headband has 4 sensors, so covering all of them at once is impossible anyway.

Bushes and vegetation weaken the signal, but a player close to the shooter is still easy to hit behind a bush thanks to the rounded shape of the hit area.

The Smart RGB headband was redesigned from scratch: background glow and multi-zone indication, with close attention to ergonomics and weight.

• weight: 220 g
• new two-layer straps that absorb moisture and protect the electronics from damp
• battery life: 48 hours from a 1.8 Ah lithium-polymer battery, charged from any Li+ series charger
• brighter LEDs than the previous version
• two photo detectors per sensor, so there are no dead zones

A standard delivery includes the laser tag weapon with sights (a foresight and a backsight). Chargers, headbands or vests are sold separately; we recommend one charger per two game sets. Choose collimator or telescopic sights to suit the weapon class.

When your order arrives, check the set against the weapon passport.

Frost. Frost does not damage the electronics, which keep working at −25 to −30 °C, but batteries drain twice as fast in the cold. Never store equipment below zero and avoid sharp temperature changes in winter. Leave rifles and headbands on during breaks: switching off saves little charge and lets condensation form as the equipment cools. The boards carry a protective coating against short circuits, but the fewer on/off cycles, the longer the electronics last.

Snow. Snow does not damage the electronics, but it gets into the weapon body (bolt systems, optical tubes) and can make shooting, reloading and switching unreliable. Meltwater is the bigger risk: after the game, bring the weapon into a warm room and let it dry for a couple of hours before charging.

Rain. Moisture harms any electronics. Although all boards and sensors are coated on both sides, we recommend not playing in the rain.

Yes; many clubs play indoors in winter. The signal power settings prevent ricochets in any room, and you can set the equipment up with a PRO remote or a Bluetooth module. For dedicated indoor arenas (for example in shopping centres) see Alphatag Arena and the indoor laser tag range.

All our equipment has a 12-month warranty from the date of purchase. Consumers in the EU / EEA also have the two-year legal guarantee of conformity. See Warranty for how to make a claim.

Yes. Our game sets use the international MilesTag 2 data protocol, so they work with equipment from other manufacturers. Details of the infrared exchange protocol are on the Data protocol page.

• STEEL edition: full-size cast steel bodies with polymer and wood parts. The toughest option, recommended for every kind of rental. Models: AK-74, AK-105, Tirex, MP-40 Schmeisser and others.
• SPECIAL edition: shatterproof ABS plastic, tested to withstand high static loads and impacts; nearly as tough as the full-size bodies.
• ELIT edition: gas rifles in metal alloy with plastic parts, for rental or personal use. Models: Colt M4-A3 Centurion, AWP Special Force, ASR Masada and others.
• ORIGINAL edition: airsoft rifles, mostly metal or impact-resistant plastic; for private use and careful handling. Models: M16-G2 Swat, UMG Piranha, TAVOR TAR-21 Yamam and others.
• PRACTICAL edition: pneumatic rifles in impact-resistant weapon plastic and metal, recommended for rental. Models: MR-512 Sniper, MR-661 Drozd, Grach, Hitman and others.

Yes. A dedicated department upgrades electronics and integrates it into unique game sets. Ask our sales team for the integration cost. Ready-made bodies are in cases for integration.

v.8 Sport runs on PRO and Micro motherboards, kept compact by SMD technology and automated assembly. The hardware handles fire-mode switching, the underbarrel grenade launcher and a second weapon. Firing range adjusts from 1 to 100% independently of battery charge; the improved Prism optics is more accurate than earlier optics; volume control and an upgraded set of 61 sound effects. With the configurator you can record your own sounds and download full game statistics with player achievements, then print or publish them to Facebook and VK. Recoil imitation (Feedback) and the OLED display are optional extras. Popular scenarios: Zombie, Last Hero and Terminator.

v.9 Smart RGB + Feedback does everything v.8 Sport does and adds the Smart RGB headband: background glow with 15 brightness levels and multi-zone indication, a vibration motor in every sensor (only the sensors that were hit react), adjustable brightness and hit colours, and custom game characters. The headband weighs 220 g, has two-layer moisture-absorbing straps and runs 48 hours on a 1.8 Ah lithium-polymer battery charged from any Li+ series charger. Recoil imitation (Feedback) is standard on all v.9 sets. v.9 Smart RGB + Feedback + OLED adds an OLED display and independent weapon hit sensors (so an opponent can hit your weapon when you shoot from cover); the OLED stays readable at any angle and does not glare in the sun.

X-Generation (10th) gives outdoor laser tag online game statistics through the X-Core module: 802.11n Wi-Fi, Bluetooth 4.2 BR/EDR and BLE, a 240 MHz CPU and 16 MB of flash memory that stores statistics for several days. Its board is the same size as a 9th-generation board (so it fits any equipment of that generation) but carries 1.5 times more components, with routing that keeps heating even in heavy frost and high humidity. It ships with the free online configurator and the Parallax optics: the tube is about 2.6 times smaller, while effective range is 62% longer than the previous Prism optics.

Yes. We improve the electronics, software and hardware every year without abandoning earlier versions: through the modernisation programme, game sets of any generation can be brought up to date and their firmware updated. See Trade-in and Firmware.