Warranty service

Every piece of equipment we make comes with a guarantee that it works, and we stand behind it for the warranty period. All our equipment has a 12-month warranty from the date of purchase. Consumers in the EU / EEA also keep the two-year legal guarantee described below.

Our service centre repairs any equipment we manufacture, provided the warranty conditions were followed.

If you are a consumer in the EU / EEA, you are protected by the mandatory legal guarantee of conformity under applicable law: generally two years from delivery for goods, subject to national rules. This legal guarantee cannot be excluded.

Any additional commercial warranty stated on the product page or in writing covers repair or replacement of parts that are defective because of a manufacturing fault under normal use, at our option, and only for the stated period. It does not cover:

• wear parts and consumables
• damage from misuse, drops, water (unless the product is rated for it), incorrect charging, or unauthorised repair or modification
• software problems caused by third-party firmware or unsupported configurations
• cosmetic damage that does not affect function

Under the commercial warranty our obligation is limited to repairing or replacing the defective product or part, or a partial or full refund at our discretion where repair or replacement is impossible or disproportionate. To the extent mandatory law allows, we exclude liability for indirect or consequential loss.

For business buyers, the commercial warranty applies only as expressly stated in writing; statutory consumer guarantees do not apply. The inspection and claim deadlines in your contract or order confirmation apply.

• follow the charging rules and use the recommended chargers
• avoid strong impacts and drops
• store equipment somewhere dry and above freezing
• transport it in protective packaging
• do not open electronic components unless support asks you to

More in the FAQ.