//Support
Service and support
When you buy our equipment, you get our support for its whole working life: repairs, spare parts, upgrades, information and a partner who stays with you.
A partner, not a one-off sale
Laser tag is one of the most technology-heavy games there is: optoelectronics, wireless communication and internet technology all go into every new kit. That progress comes from working closely with clubs: their requests shape what we build next and how we improve what exists.
We treat our customers as equal partners. Some build a business on our equipment, others play laser tag as a way of life; either way, we aim for long, productive cooperation, and we do not leave anyone behind when things go wrong.
What you get
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Lifetime service
We service our equipment for its whole life. The modernisation programme upgrades electronics, optics, firmware and appearance at minimal cost.
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Spare parts
Parts for repairs, often at cost price. Many issues can be fixed in-house with our repair videos.
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Service partners worldwide
Dealers and service centres around the world handle spare parts and serious repairs.
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Free software and firmware
All software ships free with the equipment, and every firmware release is free to download.
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Information support
Descriptions, videos and detailed repair instructions, available wherever you have internet, and specialists who answer by phone, email or messenger.
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Your own style
Vest and headband fabric colours, logos and colouring on weapons and devices, help with your club’s style, and turnkey arenas on request.
Inside the work
Warranty and repairs
All our equipment carries a guarantee that it works, and we are responsible for it throughout the warranty period. For clubs, equipment is a business tool, so a long service life is what our reputation rests on: in many clubs our very first sets still work alongside new ones and still earn money.
Laser tag is fast and physical, and equipment does get damaged. Time is money, so we resolve repairs as quickly as possible. See Warranty for how to make a claim.
Open a service centre with us
We welcome new service desks. If you are qualified and ready to work with us, we provide information and technical support, equipment documentation, spare parts and supplies, with significant discounts on equipment and parts for our service centres.
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